{"id":1054,"date":"2026-08-28T11:55:55","date_gmt":"2026-08-28T04:55:55","guid":{"rendered":"https:\/\/gilifragrances.vn\/?page_id=1054"},"modified":"2026-10-06T13:50:41","modified_gmt":"2026-10-06T06:50:41","slug":"chinh-sach-tra-hang","status":"publish","type":"page","link":"https:\/\/gilifragrances.vn\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p data-start=\"133\" data-end=\"224\">Gili is committed to providing quality products and ensuring customer rights are protected when shopping.<\/p>\n<h3 data-start=\"226\" data-end=\"261\"><strong data-start=\"226\" data-end=\"259\">1. Cases eligible for exchange or return<\/strong><\/h3>\n<ul data-start=\"262\" data-end=\"419\">\n<li data-start=\"262\" data-end=\"298\">\n<p data-start=\"264\" data-end=\"298\">The product is defective due to a manufacturing fault.<\/p>\n<\/li>\n<li data-start=\"299\" data-end=\"350\">\n<p data-start=\"301\" data-end=\"350\">The product was damaged during shipping.<\/p>\n<\/li>\n<li data-start=\"351\" data-end=\"419\">\n<p data-start=\"353\" data-end=\"419\">The products delivered do not match the model or quantity ordered.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"421\" data-end=\"447\"><strong data-start=\"421\" data-end=\"445\">2. Return\/Exchange Period<\/strong><\/h3>\n<ul data-start=\"448\" data-end=\"586\">\n<li data-start=\"448\" data-end=\"527\">\n<p data-start=\"450\" data-end=\"527\">Customers please notify within\u00a0<strong data-start=\"491\" data-end=\"504\">24\u201348 hours<\/strong>\u00a0since receiving the goods.<\/p>\n<\/li>\n<li data-start=\"528\" data-end=\"586\">\n<p data-start=\"530\" data-end=\"586\">After the above time period, Gili will not be able to support exchanges or returns.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"588\" data-end=\"614\"><strong data-start=\"588\" data-end=\"612\">3. Return and exchange conditions<\/strong><\/h3>\n<ul data-start=\"615\" data-end=\"752\">\n<li data-start=\"615\" data-end=\"645\">The product shows no signs of prior use, is not dirty, or damaged due to user error.<\/li>\n<li data-start=\"646\" data-end=\"691\">\n<p data-start=\"648\" data-end=\"691\">The packaging, labels, tags, seals, and accessories (if any) must be intact.<\/p>\n<\/li>\n<li data-start=\"692\" data-end=\"752\">Please provide a complete purchase invoice or electronic transaction proof.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"754\" data-end=\"780\"><strong data-start=\"754\" data-end=\"778\">4. Return and exchange policy<\/strong><\/h3>\n<ul data-start=\"781\" data-end=\"934\">\n<li data-start=\"781\" data-end=\"844\">Return and exchange method: Customers can return or exchange items directly at the store or send them back to Gili&#039;s address via a shipping service.<\/li>\n<li data-start=\"845\" data-end=\"934\">Due to Gili&#039;s error (wrong item delivered, manufacturing defect): The shop will bear the shipping cost of 100%.<\/li>\n<li data-start=\"845\" data-end=\"934\">Due to the customer&#039;s personal preference: The customer is responsible for the two-way shipping costs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 data-start=\"936\" data-end=\"977\"><strong data-start=\"936\" data-end=\"975\">5. Cases where returns and exchanges are not applicable.<\/strong><\/h3>\n<ul data-start=\"978\" data-end=\"1094\">\n<li data-start=\"978\" data-end=\"1041\">\n<p data-start=\"980\" data-end=\"1041\">The product is damaged due to improper use or failure to follow the instructions.<\/p>\n<\/li>\n<li data-start=\"1042\" data-end=\"1094\">\n<p data-start=\"1044\" data-end=\"1094\">The product is used or no longer in its original condition.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>6. Refund Policy\u00a0<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Refund method: Refunds will be sent to the customer&#039;s bank account after Gili confirms receipt of the returned item and verifies that it meets the eligibility criteria.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">-Conditions: Defective, damaged, incorrect, or misrepresented goods; must be in original condition, unused (except in cases of product defects), and accompanied by an invoice\/order code. For products that have been opened or used (essential oils, air fresheners, diffusers, scented candles, etc.), returns and exchanges are not applicable for hygiene and safety reasons, unless the fault is from GILI.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deadline for request: within 3\u20137 days of receiving the goods.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return shipping costs: GILI will bear the cost if the fault is GILI&#039;s; the customer will bear the cost if the exchange is for personal reasons (if GILI accepts).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds: within 3\u20137 business days after confirmation, using the original payment method (bank transfer\/wallet\/payment gateway).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Reasons for termination: customer cancellation due to lack of demand; GILI&#039;s inability to perform (force majeure, incident); breach of agreement by one party.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Termination time: when the customer sends a cancellation notice via [email\/official channel] and GILI confirms receipt; if GILI does not respond, the time the customer sends the notice is considered the termination time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to cancellation notification in <\/span><b>24 working hours<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If GILI terminates\/is unable to provide: refund the amount collected (and compensation as agreed, if any).<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p data-start=\"1096\" data-end=\"1178\" data-is-last-node=\"\" data-is-only-node=\"\">Gili is always ready to assist customers, ensuring they feel confident when choosing and using our products.<\/p>","protected":false},"excerpt":{"rendered":"<p>Gili is committed to providing quality products and ensuring customer rights when shopping. 1. Cases eligible for exchange\/return: Products with manufacturing defects. Products damaged during shipping. Products delivered incorrectly in terms of model or quantity [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1054","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng - Gili Fragrances<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gilifragrances.vn\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng\" \/>\n<meta property=\"og:description\" content=\"Gili cam k\u1ebft mang \u0111\u1ebfn s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho kh\u00e1ch h\u00e0ng khi mua s\u1eafm. 1. 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