{"id":241,"date":"2026-07-21T09:19:17","date_gmt":"2026-07-21T09:19:17","guid":{"rendered":"https:\/\/gilifragrances.123websitedev.com\/chinh-sach-bao-hanh\/"},"modified":"2026-08-10T09:40:33","modified_gmt":"2026-08-10T02:40:33","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/gilifragrances.vn\/en\/chinh-sach-bao-hanh\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<p>T&#7841;i <strong>Gilifragrances<\/strong>, ch&uacute;ng t&ocirc;i lu&ocirc;n &#273;&#7863;t ch&#7845;t l&#432;&#7907;ng s&#7843;n ph&#7849;m v&agrave; s&#7921; h&agrave;i l&ograve;ng c&#7911;a kh&aacute;ch h&agrave;ng l&ecirc;n h&agrave;ng &#273;&#7847;u. Do &#273;&#7863;c th&ugrave; c&aacute;c s&#7843;n ph&#7849;m c&#7911;a ch&uacute;ng t&ocirc;i bao g&#7891;m tinh d&#7847;u, n&#432;&#7899;c hoa, n&#7871;n th&#417;m, nguy&ecirc;n li&#7879;u m&#7929; ph&#7849;m v&agrave; chai l&#7885; th&#7911;y tinh, ch&uacute;ng t&ocirc;i &aacute;p d&#7909;ng ch&iacute;nh s&aacute;ch &#273;&#7893;i tr&#7843; v&agrave; b&#7843;o h&agrave;nh c&#7909; th&#7875; nh&#432; sau:<h2>1. Th&#7901;i h&#7841;n v&agrave; &#273;i&#7873;u ki&#7879;n &aacute;p d&#7909;ng &#273;&#7893;i tr&#7843; (Trong v&ograve;ng 7 ng&agrave;y)<\/h2><p>Kh&aacute;ch h&agrave;ng &#273;&#432;&#7907;c quy&#7873;n &#273;&#7893;i s&#7843;n ph&#7849;m m&#7899;i c&ugrave;ng lo&#7841;i ho&#7863;c ho&agrave;n tr&#7843; h&agrave;ng trong v&ograve;ng <strong>7 ng&agrave;y<\/strong> k&#7875; t&#7915; khi nh&#7853;n h&agrave;ng th&agrave;nh c&ocirc;ng khi &#273;&aacute;p &#7913;ng &#273;&#7847;y &#273;&#7911; c&aacute;c &#273;i&#7873;u ki&#7879;n:<\/p><ul>\n<li>S&#7843;n ph&#7849;m g&#7863;p l&#7895;i t&#7915; nh&agrave; s&#7843;n xu&#7845;t (h&#7887;ng &#273;&#7847;u x&#7883;t, n&#7855;p chai b&#7883; r&ograve; r&#7881; ch&#7845;t l&#7887;ng, chai l&#7885; b&#7883; n&#7913;t v&#7905; tr&#432;&#7899;c khi m&#7903; h&#7897;p).<\/li>\n<li>S&#7843;n ph&#7849;m b&#7883; giao sai m&#7851;u m&atilde;, sai dung t&iacute;ch ho&#7863;c thi&#7871;u s&#7889; l&#432;&#7907;ng so v&#7899;i &#273;&#417;n &#273;&#7863;t h&agrave;ng &#273;&atilde; x&aacute;c nh&#7853;n.<\/li>\n<li>S&#7843;n ph&#7849;m ph&#7843;i c&ograve;n nguy&ecirc;n tem m&aacute;c, nguy&ecirc;n seal ni&ecirc;m phong (n&#7871;u c&oacute;), ch&#432;a c&oacute; d&#7845;u hi&#7879;u khui m&#7903; n&#7855;p ho&#7863;c qua s&#7917; d&#7909;ng.<\/li>\n<\/ul><h2>2. C&aacute;c tr&#432;&#7901;ng h&#7907;p kh&ocirc;ng h&#7895; tr&#7907; &#273;&#7893;i tr&#7843;<\/h2><ul>\n<li>S&#7843;n ph&#7849;m &#273;&atilde; b&#7883; b&oacute;c seal, m&#7903; n&#7855;p b&#7843;o qu&#7843;n ho&#7863;c &#273;&atilde; qua s&#7917; d&#7909;ng (hao h&#7909;t dung t&iacute;ch).<\/li>\n<li>S&#7843;n ph&#7849;m b&#7883; n&#7913;t, v&#7905;, m&oacute;p m&eacute;o ho&#7863;c h&#432; h&#7887;ng do t&aacute;c &#273;&#7897;ng ngo&#7841;i l&#7921;c ho&#7863;c b&#7843;o qu&#7843;n kh&ocirc;ng &#273;&uacute;ng c&aacute;ch t&#7915; ph&iacute;a kh&aacute;ch h&agrave;ng sau khi nh&#7853;n.<\/li>\n<li>Kh&aacute;ch h&agrave;ng mu&#7889;n thay &#273;&#7893;i quy&#7871;t &#273;&#7883;nh ho&#7863;c tr&#7843; l&#7841;i h&agrave;ng do kh&ocirc;ng th&iacute;ch ho&#7863;c thay &#273;&#7893;i c&#7843;m nh&#7853;n v&#7873; m&ugrave;i h&#432;&#417;ng (v&igrave; m&ugrave;i h&#432;&#417;ng l&agrave; y&#7871;u t&#7889; c&#7843;m nh&#7853;n ch&#7911; quan c&#7911;a c&aacute; nh&acirc;n).<\/li>\n<li>S&#7843;n ph&#7849;m thu&#7897;c danh m&#7909;c h&agrave;ng t&#7863;ng k&egrave;m, h&agrave;ng d&ugrave;ng th&#7917; (tester), h&agrave;ng chi&#7871;t ho&#7863;c s&#7843;n ph&#7849;m trong ch&#432;&#417;ng tr&igrave;nh x&#7843; kho gi&#7843;m gi&aacute; s&acirc;u.<\/li>\n<\/ul><h2>3. Quy tr&igrave;nh th&#7921;c hi&#7879;n &#273;&#7893;i tr&#7843;<\/h2><p>&#272;&#7875; &#273;&#432;&#7907;c h&#7895; tr&#7907; gi&#7843;i quy&#7871;t nhanh ch&oacute;ng nh&#7845;t, qu&yacute; kh&aacute;ch vui l&ograve;ng th&#7921;c hi&#7879;n theo c&aacute;c b&#432;&#7899;c sau:<\/p><ul>\n<li><strong>B&#432;&#7899;c 1:<\/strong> Quay video clip r&otilde; n&eacute;t qu&aacute; tr&igrave;nh khui h&#7897;p m&#7903; h&agrave;ng (unboxing) khi nh&#7853;n t&#7915; nh&acirc;n vi&ecirc;n giao nh&#7853;n. &#272;&acirc;y l&agrave; b&#7857;ng ch&#7913;ng quan tr&#7885;ng &#273;&#7875; l&agrave;m vi&#7879;c v&#7899;i &#273;&#417;n v&#7883; v&#7853;n chuy&#7875;n v&agrave; b&#7897; ph&#7853;n kho.<\/li>\n<li><strong>B&#432;&#7899;c 2:<\/strong> Li&ecirc;n h&#7879; ngay v&#7899;i Gilifragrances qua Hotline <strong>0977 04 05 26<\/strong> ho&#7863;c nh&#7855;n tin tr&#7921;c ti&#7871;p &#273;&#7875; th&ocirc;ng b&aacute;o t&igrave;nh tr&#7841;ng s&#7843;n ph&#7849;m k&egrave;m video.<\/li>\n<li><strong>B&#432;&#7899;c 3:<\/strong> B&#7897; ph&#7853;n Ch&#259;m s&oacute;c kh&aacute;ch h&agrave;ng s&#7869; ti&#7871;p nh&#7853;n, ki&#7875;m tra v&agrave; ph&#7843;n h&#7891;i ph&#432;&#417;ng &aacute;n x&#7917; l&yacute; &#273;&#7893;i s&#7843;n ph&#7849;m m&#7899;i ho&#7863;c ho&agrave;n ti&#7873;n cho qu&yacute; kh&aacute;ch trong v&ograve;ng 24h &ndash; 48h l&agrave;m vi&#7879;c.<\/li>\n<\/ul><\/p>","protected":false},"excerpt":{"rendered":"<p>T&#7841;i Gilifragrances, ch&uacute;ng t&ocirc;i lu&ocirc;n &#273;&#7863;t ch&#7845;t l&#432;&#7907;ng s&#7843;n ph&#7849;m v&agrave; s&#7921; h&agrave;i l&ograve;ng c&#7911;a kh&aacute;ch h&agrave;ng l&ecirc;n h&agrave;ng &#273;&#7847;u. Do &#273;&#7863;c th&ugrave; c&aacute;c s&#7843;n ph&#7849;m c&#7911;a ch&uacute;ng t&ocirc;i bao g&#7891;m tinh d&#7847;u, n&#432;&#7899;c hoa, n&#7871;n th&#417;m, nguy&ecirc;n li&#7879;u m&#7929; ph&#7849;m v&agrave; chai l&#7885; th&#7911;y tinh, ch&uacute;ng t&ocirc;i &aacute;p d&#7909;ng ch&iacute;nh s&aacute;ch &#273;&#7893;i tr&#7843; v&agrave; [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gili Fragrances - Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/title>\n<meta name=\"description\" content=\"T\u1ea1i Gilifragrances, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gilifragrances.vn\/en\/chinh-sach-bao-hanh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh\" \/>\n<meta property=\"og:description\" content=\"T\u1ea1i Gilifragrances, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gilifragrances.vn\/en\/chinh-sach-bao-hanh\/\" \/>\n<meta property=\"og:site_name\" content=\"Gili Fragrances\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-10T02:40:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gilifragrances.vn\/chinh-sach-bao-hanh\/\",\"url\":\"https:\/\/gilifragrances.vn\/chinh-sach-bao-hanh\/\",\"name\":\"Gili Fragrances - 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